We know the outdoors is calling. That’s why we’re working like dogs to get your Ruffwear gear out the door as soon as possible. We strive to process and ship orders within one to two business days. All delivery dates are estimates and are not guaranteed. We don’t ship on non-business days or holidays.
WHEN WILL MY ORDER SHIP?
Orders placed before 12 a.m. (AEST) will ship the same business day. Orders placed after 12 a.m. (AEST) will ship the next business day.
HOW DO I TRACK MY ORDER?
As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us.
WHAT ARE YOUR SHIPPING HOLIDAYS?
Ruffwear Australia will not ship on the following dates. Please note that shipping estimates will begin the following business day.
- New Year's Day
- Australia Day
- Good Friday
- Easter Saturday
- Easter Sunday
- Easter Monday
- Anzac Day
- King's Birthday
- Bank Holiday
- Labour Day
- Christmas Day
- Boxing Day
I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?
We strive to process and ship your order as quickly as possible. Please get in touch with Ruffwear Australia's Customer Service team, and we will do our best to accommodate your requests.