We want you to dig your Ruffwear experience. If you don't, you can return your order for a full refund within 30 days of your purchase date. Gear must not be used, altered, washed, or damaged, and it must include the original packaging.
A few exceptions to our return policy:
- Gear that's used, altered, washed, damaged, or missing the original packaging is non-returnable
- Used gear, stickers, water bottles, and bladders are non-returnable
- Returns on orders over $500 AUD must be initiated by contacting our customer experience team here
If you have purchased a Ruffwear item from one of our Authorized Retailers, please contact them directly regarding their return policy.
I LIKE MY GEAR BUT WANT TO MAKE AN EXCHANGE. WHAT DO I DO?
We want to make sure our gear is right for your canine companion. If your item is ineligible or you need help with fit, please reach out to our Customer Service team here. Please note that some items may be ineligible for an exchange.
I RECEIVED MY RUFFWEAR GEAR AS A GIFT. HOW DO I MAKE A RETURN?
We'll accept returns for products that have not been used and are current styles/colors. Gift items are eligible for a ruffwear.com.au e-Gift Card. Message our Customer Service team here to confirm your return eligibility. We’ll need to know the style name, size, and color. Once return eligibility is confirmed, you’ll be issued a Return Authorization and instructions for sending the item back to us.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Credits may take up to five business days to post to your account once your item has been received. We'll notify you via email when your return has been processed.